Nigel Price just left a new 5-star review of aldridges.co.uk:
Top notch service I managed to break a hinge on my 10 year old Samsonite cabin case. I was resigned to throwing the case away as nothing these days seems intended to be repaired, only replaced, but I then stumbled across the Aldrige’s website selling genuine Samsonite replacement hinges. My email to Aldriges asking for help in identifying the broken hinge was replied to by return. I ordered a pair of replacement hinges for 30 quid, which turned up very promptly with a hand-written note from Jonny Aldridge. The parts were pukka Samsonite ones and were easily fitted in just a few minutes. The Firelite cabin case is repaired and ready for another 10+ years of service. I couldn’t be happier with the level of service and the result. This level of service is rare in this day and age.